Privacy Policy

Last Updated: [19-12-2025]

Krowbar (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided directly by you when creating an account, placing an order, or contacting us:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order history

1.2 Payment Information

Processed securely through our third-party payment providers.
(We do not store or have access to your full card details.)

1.3 Automatically Collected Information

Collected through cookies or analytics tools:

• IP address

• Device information

• Browser type

• Pages visited

• Time spent on the site

1.4 Optional Information

Only if you choose to provide it:

• Product reviews

• Survey responses

• Marketing preferences

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide order updates and customer support

• Improve website functionality and shopping experience

• Prevent fraud and enhance security

• Send promotional emails (only if you opt-in)

• Analyze website usage to optimize performance

3. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties who help us operate our business:

• Payment processors

• Courier and delivery partners

• Email and marketing service providers

• Website analytics platforms

• IT and customer support providers

Each partner is required to protect your data and use it only for the services they perform for us.

4. Cookies & Tracking Technologies

We use cookies to:

• Improve site performance

• Remember your preferences

• Enable secure checkout

• Analyze traffic and usage

You can control or disable cookies through your browser settings, though certain site features may not function fully.

5. Data Security

We take reasonable and industry-standard steps to protect your information:

• Encrypted website (HTTPS)

• Secure payment gateways

• Restricted access to personal data

• Regular security monitoring

However, no online system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your locality, you may have the right to:

• Access your personal information

• Request correction or deletion

• Opt-out of marketing communications

• Withdraw consent

• Request a copy of your stored data

For any requests, email us at: support@krowbar.com.

7. Retention of Data

We keep your information only as long as necessary to:

• Fulfill your orders

• Comply with legal obligations

• Resolve disputes

• Maintain business records

8. Email & Marketing Communications

You will only receive marketing emails if you opt-in.
You can unsubscribe at any time via the link in our emails.

Order-related emails (e.g., confirmations, updates) cannot be unsubscribed from, as they are required to fulfill the service.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our website is not intended for individuals under 18.
We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically.
Revised versions will be posted on this page with the updated date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

📧 support@krowbar.co.za
📍 53 Kelvin Rd, Bramley, Johannesburg, 2090
☎️ 011 885 2223