🛡️ Krowbar Returns & Refund Policy
At Krowbar, your satisfaction matters. If something isn’t right with your order, we’re here to help. Please review our returns and refunds guidelines below.
📅 1. Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify, products must be:
Unopened
Unused
In original sealed packaging
In the same condition as received
⚠️ Opened or used supplements cannot be returned for safety and hygiene reasons.
🚫 2. Non-Returnable Items
The following cannot be returned or refunded:
Opened or unsealed supplements
Perishable items
Sale or clearance items
Limited-edition drops
Free gifts or promotional items
📦 3. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours.
Please include:
📸 Clear photos of the issue
📝 A brief description
#️⃣ Your order number
We will replace the product, issue store credit, or refund where applicable.
💳 4. Refunds
Once your returned item is received and inspected, we’ll notify you of approval or rejection.
Approved refunds are issued to:
Your original payment method, or
Store credit (on request)
Please allow 3–7 business days for the refund to reflect, depending on your bank.
🚫 Shipping fees are non-refundable unless the error was on our side.
📮 5. Return Shipping
Return shipping costs are the customer’s responsibility.
If Krowbar made an error (wrong or damaged product), we will cover replacement or return shipping costs.
❌ 6. Order Cancellations
Orders may be cancelled before shipment.
Once dispatched, an order can no longer be cancelled but may qualify for a standard return.
🔁 7. Exchanges
We do not process direct exchanges.
You may return an eligible item and place a new order.
📨 8. How to Start a Return
To request a return, contact us at:
Please include:
Your name
Order number
Reason for return
Photos (if applicable)
Our team will assist you step-by-step
📍 9. Return Address
We’ll provide the correct return address once your return request is approved to ensure smooth processing.